All sales are final. Exchanges are permitted on a case-by-case basis!

Our policy lasts for 14 days for shipped orders (from the date of delivery) for store credit and exchange only. We do not offer money back. If 14 days have passed since your purchase, unfortunately we cannot offer you an exchange.

If you need to exchange it for the same item, please email us at 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. 

If you are shipping items over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.


-The costs of shipment will not be returned.

-Cielo&K is not responsible for return postage.

-Cielo&K is not responsible for lost or stolen packages.

Non-returnable items:

-Items using discount promotional codes


-All items on SALE

-Gift cards